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Shipping & Returns

Orders to the continental United States:
Standard Orders are shipped by way of First Class Mail (USPS), United Parcel Service (UPS), or Federal Express (FEDEX) ground service. Carrier preferences can be honored on most orders. Please note that UPS and FEDEX will not deliver to a P.O. Box—a street address must be provided. As many items are "custom ordered" and personalized, shipping may not occur for up to 8 weeks on such items. Once shipped, please allow up to 14 business days for your order to reach you (depending upon your location) although in most cases your order will arrive much sooner. Standard shipping and handling charges will be added to your order.

Orders to Canada, Alaska, Hawaii, Guam, APO’s, FPO’s, US Virgin Islands and Puerto Rico:
Standard Orders are shipped by First Class Mail.  As many items are "custom ordered" and personalized, shipping may not occur for up to 8 weeks on such items. Once shipped, please allow from 5 to 15 business days for your order to reach you, depending upon your location. Standard shipping and handling charges will be added to your order. Note: Canadian customers are responsible for paying any customs charges, taxes, duties or fees applicable to their orders.

Expedited Orders - Need guaranteed faster delivery of your order? Contact us via email (spaoffice@softballspa.com) or phone (405-376-7034) for Rush and Second Day shipping options and charges.

International Orders
All Orders are shipped via USPS International Air Mail and the entire order, including shipping and handling, must be prepaid by credit card. Call 1-405-376-7034 or e-mail us if you require a quote of shipping and handling charges before your order goes out. As many items are "custom ordered" and personalized, shipping may not occur for up to 8 weeks on such items. Once shipped, please allow from 3 to 4 weeks for your order to reach you.

Note: International Customers are responsible for paying any customs charges, taxes, duties or fees that may be applicable to their orders.

Return Policy
Please call the SPA Office (405-376-7034) for Return Instructions.  Returns must be in original un-damaged package or carton to receive credit. Merchandise ordered by a customer and returned may be subject to a restock fee. Returns may be made WITHIN 30 DAYS of Original Invoice Date, NO RETURNS AFTER 30 DAYS.  Special Order merchandise may NOT be returnable, please call for information or instructions. 

Damage or Shortage
Thoroughly check your order upon arrival. In the event your order arrives with visible damage, document damage with delivery carrier. Call Softball Players Association to file damage claim. Report any shortage to Softball Players Association within 5 working days of receipt, after 5 days shortage claims will be denied. Replacements will be shipped no shipping charge as original order was shipped.